Returns Policy


  1. There is a minimum 20% restocking fee and $10 call tag fee on all returned products. No returns after 30 days from the date of purchase.
  2. All items returned for exchange must be in original package, free of markings, and in clean, resalable condition. Innovative Sourcing will not accept items that have been used, abused, mishandled, worn or have any missing parts.
  3. Shipping charges are non-refundable.
  4. Customized merchandise and items sold at special discounted pricing cannot be returned or exchanged unless the products are defected or misprinted.
  5. The customer is responsible for all freight charges (to and from) for the returned items, including shipping costs.
  6. Return freight charges from refused and/or undeliverable shipments will be deducted from the total credit amount.
  7. There will be no cross shipping. Replacement items will not be shipped until the returned items are received.
  8. Please be aware that replacements are subject to availability.
  9. All returns and exchanges must follow the RMA procedures or will not be accepted. Please see RMA Procedures below for return merchandise instructions.
  10. Any returns that do not follow RMA procedures is subject to a $25 per case handling fee.
  11. Refunds are processed within 2 business days of receiving your item. Once we process your refund, it may take up to 7 business days for your refund to be reflected in your bank or credit card account.


  1. Please contact our office to request a Return Merchandise Authorization (RMA) number.
  2. Returned items must be received within 10 business days of an RMA number being originally issued.
  3. A copy of the original packing list must be included with the return package.
  4. The RMA number must be clearly marked on the outside of the package.
  5. Any returned products without an RMA number on the outside of the package, or if the RMA number is over 10 business days from the date it was originally assigned, then Green Rush Packaging has the right to refuse the shipments.

Innovative Sourcing encourages customers to use an insured shipping method that can be tracked. We are not responsible for package lost in the mail or damaged in transition.